FAQ's

What currency are the prices do I see in the site?

All prices are in Euro

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at syasrl2023@gmail.com. it

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels. Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?

If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at syasrl2023@gmail.com. it. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to syasrl2023@gmail.com. it and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

When you have questions, we’ve got answers. Our comprehensive FAQ's section covers a wide range of topics, ensuring you find the information you need efficiently. Whether you’re a new user seeking guidance or a longtime customer with detailed inquiries, our FAQ's page is designed to provide clarity and support. From account setup and billing to troubleshooting and technical support, we’ve compiled the most frequently asked questions and their answers in one convenient place.

Let's delve into some of the popular questions in our FAQ's. We crafted each response with attention to detail, aiming to resolve your doubts swiftly and effectively. One common question is about account management. Setting up an account is straightforward, but there are some nuances you might need help with. To register, simply click on the 'Sign Up' button located at the top right corner of our homepage. Make sure to fill out all required fields accurately. If you encounter any issues during registration, double-check your entered information or reach out to our support team, available 24/7 to assist you.

Billing inquiries dominate a section of our FAQ's, as financial transactions are crucial to your experience. We understand the importance of clarity when it comes to billing. You can review your billing statements by navigating to your account dashboard and selecting 'Billing' from the menu. Here, you'll find a detailed summary of charges and payment history. If you notice any discrepancies, or if you need an invoice for your records, contact our billing department directly via email or phone. Our goal is to ensure transparency and satisfaction with every transaction.

Technical support is another significant component of our FAQ's, as technical difficulties can disrupt your workflow. If you encounter an error or a bug, our first suggestion is to clear your browser cache and cookies. Many issues stem from cached data. If the problem persists, check our system status page for updates or announcements regarding site performance. For more complex technical issues, we offer a robust support system with tutorials, live chat options, and a detailed knowledge base. Our technical support experts are always on standby to help you resolve issues promptly.

Lastly, security concerns are addressed comprehensively in our FAQ's to reassure you about the safety of your data. We implement cutting-edge security measures and regularly update our systems to protect against threats. If you have any specific questions about our security protocols, or if you encounter suspicious activity, please notify us immediately. We take your security seriously and are committed to safeguarding your information.

In conclusion, our FAQ's section is designed to be a user-friendly resource that helps you navigate any questions or issues you may encounter. We continually update it based on user feedback to ensure relevance and accuracy.